Vortex Maintenance Programs

Your Peace of Mind

Our site maintenance plans keep your site seamlessly up-to-date with the latest version of WordPress, Joomla and Drupal and their associated plugins. We perform regular security checks and always backup of your site. If your site needs upgrades to stay compatible with the most recent version of WordPress, Joomla and Drupal, we handle this too.

 

Security threats to WordPress increased in 2016, and show no signs of letting up in 2017.

This year, we upgraded our server security by adding country blocking, two factor authentication,
and an improved firewall in order to keep your information and businesses as safe and secure as they can be.
But we must stay vigilant.

One major component of this vigilance is to perform software updates as soon as they are available; this is what we refer to as site maintenance.

WordPress (WP), its installed templates, and all of its plugins must be updated on a continuing basis in order to provide safety,
not only to your site, but also to all sites on our servers.

As soon as a security threat is discovered in a version of WP, i.e. Wordpress 4.6.1,
WP will immediately release a version that patches up that security risk, i.e. Wordpress 4.7 for example.

In addition, some updates include improved functionality, keeping your site cutting edge.

WP will sometimes update its core versions several times a month.
These updates must be applied manually, as soon as they’re released.

Usually when there is a core WP update, themes and plugins will require a manual update as well.

These updates take maybe two or three minutes to apply, and pose little to no risk to the infrastructure of the site.
All of these updates are covered by our flat maintenance fee.

Please note: It does happen that platform updates will sometimes break a site, a theme, plugin or a module, which utilizes old code. In which case, we have to diagnose and fix the incompatibility. Fixing broken code which was caused by updates is not covered by the maintenance agreement and will be billed at your hourly rate.

Maintenance is mandatory, not optional, for all live sites, regardless of where it is hosted.

Please note that the hard cost of hosting your site, and content editing is not included in this fee.
Hosting is billed separately.

Content editing and updating on your site is at your discretion and billed hourly, as needed.

The Maintenance Plan

For 2017, Vortex Business Solutions is offering a simple, flat fee, year-long Wordpress maintenance package.
This package will cover all maintenance done in the year 2017.
The price of this package is based on the amount of time your website required for maintenance in 2016
You were not billed for additional time under the 2016 flat-fee agreement.

If you do not pay for our maintenance package in a timely manner, we will continue to make updates to the WP core, plugins and themes.
You will be billed for all time spent on your site at a rate of $90/hour on a quarterly basis, with no discount.

The safety, protection, functionality and up-time of your website is of utmost importance to Team Vortex.
We promise to do our very best to continue your site security, protection, and service through 2017.

Please note: It does happen that platform updates will sometimes break a site, a theme, plugin or a module, which utilizes old code. In which case, we have to diagnose and fix the incompatibility. Fixing broken code which was caused by updates is not covered by the maintenance agreement and will be billed at your hourly rate.

Why Do Website Maintenance?

  • Protect Against Security Exploits
  • Get the Latest Features
  • Faster Site Performance
  • Better Visitor Experience

Why Use Vortex To Maintain My Site?

  • WordPress and Plugins Updates Can Cause Unexpected Issues
  • Consistent and Scheduled Maintenance
  • Focus On Your Business – Let A Professional Focus On Your Site
  • We Have The Tools – We Monitor Your Site, So You Don’t Have To
  • Your Business Is Our Business – We Want You To Succeed

Why not update my own plugins?

The main reason – the unexpected. Plugin updates can sometimes unintentionally conflict with other plugins, or even WordPress itself. This may cause a malfunction on your site, or perhaps even shut it down. (The dreaded white screen). We are experienced in dealing with plugin update problems, and we will work through them to keep your site running.

Another reason – time. Plugins are updated very frequently for bugfixes, security patches, new features, and to remain compliant with a new release of WordPress. It takes time to keep up with the flow of plugin updates on your site. We have the tools and the system to handle the updates, so you don’t have to.

What happens if my site breaks when you update WordPress, my plugins, or my themes?

If we can fix your site immediately, we will. We will then send a notification email to your account contact address, notifying you of the situation. If the fix cannot be done immediately, we will roll the site back to the most recent backup, and send you an email, asking you how you would like to proceed.

How do I submit a request for service or maintenance?

Email us at office@vortexbusinesssolutions.com and we will respond to your request as quickly as we can.

Kaizen (Constant Improvement)

We are constantly looking to improve our service.
If you have any questions or concerns, we would appreciate your feedback.

A Successful Website is Never Finished

Your website is the bricks and mortar of your business. Monthly updates and improvements to your site are vital to keeping it growing. We provide discounted hours, on a monthly basis, so we can continually help your site grow and improve. Here are the services that can be performed during your website maintenance hours:

  • Updating content (text,pictures,products)
  • Adding blog posts
  • Bug fixes in code (bug fixes based on browser changes)
  • Modifications to e-mail accounts
  • E-mail and domain administration